Refund Policies

Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.

Learn To Play Hockey

Program Refund Policy The Knoxville Jr. Ice Bears are committed to providing a positive and fulfilling experience for all participants in our sports programs. However, we understand that circumstances may arise that require participants to withdraw from the program. To ensure fairness and transparency, we have established the following refund policy: Cancellation by Organizer: In the event that we cancel a sports program for any reason, participants will be entitled to a full refund of any fees paid. Participant Withdrawal: If a participant withdraws from the program before the start date, they may be eligible for a full or partial refund depending on the timing of the withdrawal and any costs incurred by the organizer. Participants withdrawing after the program has commenced may be eligible for a partial refund, determined based on the number of sessions attended and any costs incurred by the organizer. Refund Request Procedures: Participants must submit a written refund request to info@provisionhockeyacademy.com specifying the reason for withdrawal. Refund requests must be submitted 10 days prior to the beginning of the session, and requests received after this date may not be honored. Documentation, such as a medical certificate or proof of relocation, may be required to support refund requests. Partial Refunds: A portion of the program fee may be non-refundable to cover administrative expenses, facility rentals, or other costs incurred by Pro Vision Hockey Academy. Any non-refundable portion of the program fee will be clearly communicated to participants at the time of registration. Special Circumstances: Participants facing extenuating circumstances, such as military deployment or unforeseen emergencies, may request special consideration for a refund. Such requests will be reviewed on a case-by-case basis, and decisions will be at the discretion of Pro Vision Hockey Academy. Refund Processing: Refunds, if approved, will be processed within 10 business days following the receipt of the refund request and any required documentation. Refunds will be issued in the original form of payment whenever possible. Contact Information: For inquiries regarding the refund policy or to submit a refund request, please contact info@provisionhockeyacademy.com. This refund policy is subject to change at the discretion of Pro Vision Hockey Academy, and any modifications will be communicated to participants in a timely manner. By participating in our sports programs, participants agree to adhere to the terms outlined in this refund policy.

Smoky Mountain Adult League

Pro Vision Hockey Academy and the Knoxville Jr. Ice Bears Organization are committed to providing a positive and fulfilling experience for all participants in our sports programs. However, we understand that circumstances may arise that require participants to withdraw from the program. To ensure fairness and transparency, we have established the following refund policy: Cancellation by Organizer: In the event that Pro Vision Hockey Academy cancels a sports program for any reason, participants will be entitled to a full refund of any fees paid. Participant Withdrawal: If a participant withdraws from the program before the start date, they may be eligible for a full or partial refund depending on the timing of the withdrawal and any costs incurred by the organizer. Participants withdrawing after the program has commenced may be eligible for a partial refund, determined based on the number of sessions attended and any costs incurred by the organizer. Refund Request Procedures: Participants must submit a written refund request to info@provisionhockeyacademy.com specifying the reason for withdrawal. Refund requests must be submitted 7 days prior to program start, and requests received after this date may not be honored. Documentation, such as a medical certificate or proof of relocation, may be required to support refund requests. Partial Refunds: A portion of the program fee may be non-refundable to cover administrative expenses, facility rentals, or other costs incurred by Pro Vision Hockey Academy Any non-refundable portion of the program fee will be clearly communicated to participants at the time of registration. Special Circumstances: Participants facing extenuating circumstances, such as military deployment or unforeseen emergencies, may request special consideration for a refund. Such requests will be reviewed on a case-by-case basis, and decisions will be at the discretion of Pro Vision Hockey Academy Refund Processing: Refunds, if approved, will be processed within 10 business days following the receipt of the refund request and any required documentation. Refunds will be issued in the original form of payment whenever possible. Contact Information: For inquiries regarding the refund policy or to submit a refund request, please contact Info@provisionhockeyacademy. This refund policy is subject to change at the discretion of Pro Vision Hockey Academy, and any modifications will be communicated to participants in a timely manner. By participating in our sports programs, participants agree to adhere to the terms outlined in this refund policy.

Smoky Mountain Showcase #1

Program Refund Policy The Knoxville Jr. Ice Bears are committed to providing a positive and fulfilling experience for all participants in our sports programs. However, we understand that circumstances may arise that require participants to withdraw from the program. To ensure fairness and transparency, we have established the following refund policy: Cancellation by Organizer: In the event that we cancel a sports program for any reason, participants will be entitled to a full refund of any fees paid. Participant Withdrawal: If a participant withdraws from the program before the start date, they may be eligible for a full or partial refund depending on the timing of the withdrawal and any costs incurred by the organizer. Participants withdrawing after the program has commenced may be eligible for a partial refund, determined based on the number of sessions attended and any costs incurred by the organizer. Refund Request Procedures: Participants must submit a written refund request to info@provisionhockeyacademy.com specifying the reason for withdrawal. Refund requests must be submitted 10 days prior to the beginning of the session, and requests received after this date may not be honored. Documentation, such as a medical certificate or proof of relocation, may be required to support refund requests. Partial Refunds: A portion of the program fee may be non-refundable to cover administrative expenses, facility rentals, or other costs incurred by Pro Vision Hockey Academy. Any non-refundable portion of the program fee will be clearly communicated to participants at the time of registration. Special Circumstances: Participants facing extenuating circumstances, such as military deployment or unforeseen emergencies, may request special consideration for a refund. Such requests will be reviewed on a case-by-case basis, and decisions will be at the discretion of Pro Vision Hockey Academy. Refund Processing: Refunds, if approved, will be processed within 10 business days following the receipt of the refund request and any required documentation. Refunds will be issued in the original form of payment whenever possible. Contact Information: For inquiries regarding the refund policy or to submit a refund request, please contact info@provisionhockeyacademy.com. This refund policy is subject to change at the discretion of Pro Vision Hockey Academy, and any modifications will be communicated to participants in a timely manner. By participating in our sports programs, participants agree to adhere to the terms outlined in this refund policy.

Smoky Mountain Showcase #2

Program Refund Policy The Knoxville Jr. Ice Bears are committed to providing a positive and fulfilling experience for all participants in our sports programs. However, we understand that circumstances may arise that require participants to withdraw from the program. To ensure fairness and transparency, we have established the following refund policy: Cancellation by Organizer: In the event that we cancel a sports program for any reason, participants will be entitled to a full refund of any fees paid. Participant Withdrawal: If a participant withdraws from the program before the start date, they may be eligible for a full or partial refund depending on the timing of the withdrawal and any costs incurred by the organizer. Participants withdrawing after the program has commenced may be eligible for a partial refund, determined based on the number of sessions attended and any costs incurred by the organizer. Refund Request Procedures: Participants must submit a written refund request to info@provisionhockeyacademy.com specifying the reason for withdrawal. Refund requests must be submitted 10 days prior to the beginning of the session, and requests received after this date may not be honored. Documentation, such as a medical certificate or proof of relocation, may be required to support refund requests. Partial Refunds: A portion of the program fee may be non-refundable to cover administrative expenses, facility rentals, or other costs incurred by Pro Vision Hockey Academy. Any non-refundable portion of the program fee will be clearly communicated to participants at the time of registration. Special Circumstances: Participants facing extenuating circumstances, such as military deployment or unforeseen emergencies, may request special consideration for a refund. Such requests will be reviewed on a case-by-case basis, and decisions will be at the discretion of Pro Vision Hockey Academy. Refund Processing: Refunds, if approved, will be processed within 10 business days following the receipt of the refund request and any required documentation. Refunds will be issued in the original form of payment whenever possible. Contact Information: For inquiries regarding the refund policy or to submit a refund request, please contact info@provisionhockeyacademy.com. This refund policy is subject to change at the discretion of Pro Vision Hockey Academy, and any modifications will be communicated to participants in a timely manner. By participating in our sports programs, participants agree to adhere to the terms outlined in this refund.

Travel Team Tryouts

N/A

Youth House League

Pro Vision Hockey Academy and the Knoxville Jr. Ice Bears Organization are committed to providing a positive and fulfilling experience for all participants in our sports programs. However, we understand that circumstances may arise that require participants to withdraw from the program. To ensure fairness and transparency, we have established the following refund policy: Cancellation by Organizer: In the event that Pro Vision Hockey Academy cancels a sports program for any reason, participants will be entitled to a full refund of any fees paid. Participant Withdrawal: If a participant withdraws from the program before the start date, they may be eligible for a full or partial refund depending on the timing of the withdrawal and any costs incurred by the organizer. Participants withdrawing after the program has commenced may be eligible for a partial refund, determined based on the number of sessions attended and any costs incurred by the organizer. Refund Request Procedures: Participants must submit a written refund request to info@provisionhockeyacademy.com specifying the reason for withdrawal. Refund requests must be submitted 7 days prior to program start, and requests received after this date may not be honored. Documentation, such as a medical certificate or proof of relocation, may be required to support refund requests. Partial Refunds: A portion of the program fee may be non-refundable to cover administrative expenses, facility rentals, or other costs incurred by Pro Vision Hockey Academy Any non-refundable portion of the program fee will be clearly communicated to participants at the time of registration. Special Circumstances: Participants facing extenuating circumstances, such as military deployment or unforeseen emergencies, may request special consideration for a refund. Such requests will be reviewed on a case-by-case basis, and decisions will be at the discretion of Pro Vision Hockey Academy Refund Processing: Refunds, if approved, will be processed within 10 business days following the receipt of the refund request and any required documentation. Refunds will be issued in the original form of payment whenever possible. Contact Information: For inquiries regarding the refund policy or to submit a refund request, please contact Info@provisionhockeyacademy. This refund policy is subject to change at the discretion of Pro Vision Hockey Academy, and any modifications will be communicated to participants in a timely manner. By participating in our sports programs, participants agree to adhere to the terms outlined in this refund policy.

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